SCNA publish Questions and Answers

The following Q&A from the SaabUSA website addresses some of the important issues going through people’s minds right now.
Interesting on the servicing questions, too…..
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Q: What is happening with the sale of Saab?
A: Great progress has been made toward securing financing to complete the purchase of the brand. Recently, the European Investment Bank approved Saab Automobile AB’s loan application for 400 million Euros, roughly $600 million USD. Saab is in the final stages of negotiations with Sweden’s National Debt Office and we expect confirmation from the European Commission that Sweden’s state guarantee conforms with EU rules on state aid. It is a complicated process; however, we remain extremely confident that our plans are on track to close the deal in the 4th quarter of this year.
Q: Are there any immediate changes for Saab owners/customers?
A: No. From a consumer standpoint, Saab’s business continues largely as it was before.
SERVICE AND WARRANTY
Q: I’ve heard that Saab will be under new ownership. What happens to my Saab vehicle warranty and no-charge scheduled maintenance?
A: Saab vehicle coverage will be unchanged. Saab vehicles will continue to be covered by current warranty and service plans, and customers should continue to have their vehicles serviced at Saab dealerships.
Q: If the dealer I used to go to is no longer in operation, where should I go for service?
A: The Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. You can also contact the Saab Customer Assistance Center at 800-955-9007 for guidance.
Q: If my dealer is no longer in operation and the next closest Saab dealer is farther away, where should I go for service?
A: If your vehicle requires normal scheduled maintenance or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service locations. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: If my dealer is no longer in operation, can I take my Saab to a GM dealer for scheduled maintenance and warranty service?
A: No. If your vehicle requires normal scheduled maintenance or warranty repairs, the Dealer Locate feature on saabusa.com will help you locate the nearest authorized service location. If your vehicle cannot be driven, call Roadside Assistance at 800-852-9001.
Q: Is Saab considering creating new service-only points?
A: Yes, Saab is currently exploring ways to make the ownership process as convenient as possible for current and future Saab owners. Strategically located authorized providers who deliver only warranty and maintenance services are one of the ideas being investigated.
Q: Will parts and accessories continue to be available for my Saab product?
A: Yes, genuine Saab parts and accessories will continue to be available.

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