Parts Update From SPNA

I had promised a follow up to one of my recent post on Saab Parts North America. In that post there were some questions raised that I had forwarded to Tim Colbeck. Thanks again to Tim for taking the time to follow up on our questions and for always being available.

We need to remember that in a very short period of time considering all that has happened, Saab Parts has accomplished an awful lot and continue to work through everything in front of them.

Below are the questions and answers from the post:

Question
When will they get DIC’s.

Answer
DI cassettes have been in stock and shipped to our OSCs.

Question
Still cannot get a answer when I will be able to get a windshield for my 2011 9-5 NG.
I’m told maybe October, but they say that is just a guess.
Is SPNA going to ask St Gobain to start to produce these?
Because they are not going to appear out of wishful thinking.
Sooner or later someone needs to find a glass manufacturer to start making them, it is a bit frustrating to own a new car with cracked windshield and have no clue when you may expect to find one.
Don’t tell me Safelight auto glass either!
HUD/Lane departure/Rain Sense windshields are no where to be had!

Answer
A new vendor has been identified for 3 of the 4 windshields including the HUD/Departure, however we are still waiting on delivery dates

Question
The other thing people are still wondering about is body panels and parts for the 9-4X and the new 9-5.

Answer
9-5 panels were stamped at the plant some are in stock now and others are in transit and should be available soon.  We expect to have a supply agreement for 94X panels soon and will let you know..

I know it’s not a lot of answers but we can at least see the ball in motion and the parts required should be on hand shortly if not already.

I also asked about warranties recently and have not had an answer as of yet but they do know that the questions are out there and will let me know when they have information to share.

Baver
Member
4 years 23 days ago

Thanks, Jason. 3 out of 4 windshields, Wonder why? Hmmm…I hope the one they don’t have a vendor for is HUD/Lane Departure/Rain Sensing.

Baver
Member
4 years 23 days ago

Also known as my windshield.

dcpattie
Member
4 years 23 days ago

Hello…elephant in the room…any updates on 2010/2011 warranties?

Sorry, had to ask.

74StingSaab
Member
4 years 23 days ago

dcpattie…. You must have skimmed and missed reading the last sentence…. sadly, nothing yet 🙁

Mr. Colbeck, thank you for addressing the Saab community with as much info as you can share. Please keep us updated with any 2010/11 warranty issues.

dcpattie
Member
4 years 23 days ago

Ahh yes, the very last sentence. My humblest apology to Jason.

bob johnstone
Member
4 years 19 days ago

I had heard from a parts manager that since GM was bailed out with tax payer $$$, that there is pressure in Congress ( call your Congressman) that GM may be require to honor warranties for the 2010 and newer Saabs if Saab was not purchased by someone who would cover them.

Joel Shapiro
Member
4 years 23 days ago

Ugh, I’ve needed a new door for my 2011 9-3 since Memorial day and all I hear from the body shop is “backordered.” I’d kill for a door that wasn’t completely mashed in. Any ideas on who I can beg?

74StingSaab
Member
4 years 23 days ago

salvage yard.

kanundrum
Member
4 years 23 days ago

What color is your Car? My TurboX Passenger door was unaffected (how ever I do not possess the car yet).

Joel Shapiro
Member
4 years 23 days ago

This guy is my car (literally), not sure what color to call it. Just dark grey? http://www.autoblog.com/2011/02/10/2011-saab-9-3-hirsch-performance-chicago/

Doors come unfinished as far as I know. I can’t get any driver door at all….or my shop is asking the wrong people. Advice?

kanundrum
Member
4 years 22 days ago

Ah gotcha yea my door would be painted Black so youd have to strip and repaint but yes your shop is asking the wrong people

http://www.car-part.com

Joel Shapiro
Member
4 years 22 days ago

Thanks for the link! I have no qualms with the shop repainting, ideally I’d just like something new. If this goes much longer I’ll give them a call and we’ll have to talk about going used though. I just feel like a horrible person when people drive by with that monster dent on my door.

MichelD
Member
4 years 22 days ago

After waiting 4 months, my wife received her 2009 9-3 door 3 weeks ago (Canada).

Joel Shapiro
Member
4 years 22 days ago

Oh yeah? Where did they order from, do you know?

100%Saab
Member
4 years 23 days ago

Thanks to Tim Colbeck for placing Scoggin-Dickey in Lubbock, TX on the official Saab Service list.

Just a thought.

96mn12
Member
4 years 22 days ago

SAY WHAT?! Really? Do you have a link to a document or something that states this? Dickey are being dicks and saying “there is no more GM, we dont sell saab anymore, we dont do warranty work on saab anymore”

Baver
Member
4 years 22 days ago

has nothing to do with warranty work, just listed as an “Official Service Center.”

100%Saab
Member
4 years 22 days ago
Last Sunday they still had a new 2010 9-3 vert on the new car lot. They also had a 2008 9-3 vert on the used car lot. The GM sold Saabs may or may not be covered by GM paid warranty coverage. I know they had not been paid by GM for recent warranty work at least up to a few weeks ago. The Last group of new Saabs sold this year were available with non-GM warranties if you bought one. What their current warranty status is I don’t know. My last service was on 31 May 2012 with reprograming… Read more »
kanundrum
Member
4 years 23 days ago

Still looking into 9-5’s and 9-4x’s and this gives me more confidence.

SaabKen
Member
4 years 23 days ago

Thanks very much for your updates, Jason.

I have a quick Q that may have already been answered in the past elsewhere. Is the supply chain for key FOBs (remote only) steady now, and will there be any foreseeable interruptions of it that may affect (increase) pricing ?

rafael guerra
Member
4 years 23 days ago

Jason, I looking for front slip spoiler , for my 9-3 vector model 2003, if you have a dealer information in McAllen Texas or Texas Valley area, I really appreciate your help. thank you

Joel Shapiro
Member
4 years 23 days ago

2003 9-3 Vector was my first ever car. When I was in the market I tracked it down to its current home in CO and even called a PI to try to track it down. Ended up getting a new one though. I put 35k on it in 3.5 years, it only had 65k as of last year.

MeanSabean
Member
4 years 22 days ago

Try the Saabsite they have many parts, and I believe they have the part your looking for.

Bernard
Member
4 years 22 days ago

Jason,

Is SPNA looking at alternative distribution models?
My closest dealers are now 200 and 500 km away (Montreal and Toronto). As far as I can tell, they don’t pursue sales to non-local customers.

Things would be a whole lot simpler if SPNA and/or a third party could sell parts outside of the old dealership structure. I’m thinking either an association with an established parts distributor, or a direct web portal.

I would buy from your shop, but ground shipping takes a week.

Perian
Member
4 years 22 days ago

My 2011 9-5NG was the recent victim of a parking lot hit and run. Lucky for me, two witnesses took photos of the vehicle leaving the scene, and the police were successful in apprehending the person.

More good news – my auto body shop had NO problem getting the necessary parts to repair the vehicle. Parts included a headlight assembly, bumper and front fender.

Now, about my warranty…and factory service…

jfb

Baver
Member
4 years 22 days ago

Yeah, that is good news. Thanks for that.

Simon
Member
4 years 22 days ago

Our Saab Laval (Canada) dealer is closed since May 25, 2012, without notice, and it seems that he has deleted all the information about ordered parts. I was waitng for two parts under warranty for my 2008 Turbo X.

This is not the behaviour I’m expecting from a Saab dealer or any car dealer.

I hope someone is working on a solution. I may not be the only one in this situation in North America.

Simon
Member
4 years 22 days ago

Thank you Jason, I’m still very optimistic about Saab.

Gravel Saab is taking care of us now.

It’s just unprofessionnal for a Saab dealer who has decided to close his dealership to not share the information about B.O. parts with another dealer who is continuing to take care of us Saab owners.

julie@KellySAAB
Member

Thank you, Jason, for reaching out to Tim on behalf of owners everywhere. I also have met him and found Tim to be sincere and dedicated beyond what would be considered expected given the situation he was in. We are very lucky to have someone like him available and willing to answer our questions.
This is great information to use in educating customers who currently own newer generation SAABs and for those considering bidding with me in potential future sales.
Cheers~

BMW Rider
Member
4 years 21 days ago

I called a cell phone number posted on this website some months ago for Mr. Colbeck. I was surprised he answered and took my call, that changed my perception a bit, but lack of warranty coverage on my 2011 aside, I would have appreciated more communication from SCNA and now SPNA about the situation rather than having to search the internet for it.

Garry Warner
Member
4 years 19 days ago

I have a 2011 Saab 93 XWD and the hydraulic pump motor went out and there are no pumps to be had. Have tried contacting Haldex about their piece of crap AWD System but got no response. Car only has 25,600 miles on it when it went bad.

Is there any intention for people in the United States to get warranty coverage or are we just screwed.

Garry Warner

wpDiscuz