Service That Makes You Smile

Saab is as I have always said, more than just a car. If you are like me, you may find yourself a little addicted to all things Saab. Personally I find myself constantly searching for Saab news and trying to stay connected to as many people like me as I can all over the world.

We are fortunate enough to be connected through the internet and to be able to reach out to one another when needed and to have friendships that wouldn’t be otherwise possible.

Today I want to touch on an area that is dear to me when it comes to Saab and the people of Saab. That brings me to the people like myself who are still here and willing to help. We have all gotten to know Julie Gardner from Kelly Saab in the comments here and she has proven to me time and time again that she is 100% about helping people and keeping them informed.

I believe that good service is something we all deserve but not what we always get.

On my Facebook account I follow as many Saab Clubs as I find and I came across a post that made me smile. The Saab Club Of SanDiego has a member name Zachary Rehfeld. A while back he had posted a photo of some clips he needed for his 900NG but was having trouble finding. Enter Julie Gardner who seems to follow a lot of the same things as I do. She had commented that she thought they may have some in stock and would check when she got back to work.

So, here is what I saw yesterday when I was thumbing through Facebook with a note saying I got the clips in the mail thank you Julie they work and fit in my 900ng.

Yes this is not a news related post, this is a post that just speaks of the level of commitment of the people involved with Saab. This is what makes me smile when I think of what we are. We are so much more than a car and people like Julie need to be celebrated for what they do. Julie, you rock.

 

 

 

CoolCombi
Member
4 years 13 days ago

I’m lucky I guess in that I have a great Saab Dealer (Delaware Saab) and Independent shop (Sports Car Service) in my area. Customer service and friendship are their trademarks. It’s a pleasure to do business with them both!

beren
Member
4 years 13 days ago

I always thought my saab dealers were good guys – Saab of Hunteron, Great Britans Saab in Willow Grove, and Jim Bean’s Saab. I say “were” since all are gone now — boo.

Chris Hansel
Member
4 years 13 days ago

Not to mention, Clew and Strawbridge, and best of them all, Sports and Specially of Princeton, RIP to the both of them!

SVX92
Member
4 years 13 days ago

Julie is ‘da bomb! Geoff has a great team at Kelly, which is why I drive out of my way for quality service. It’s truly about relationship and rapport.
-Derek

Per-Erik
Member
4 years 13 days ago

+like

MarkS
Member
4 years 13 days ago

Wow…..that’s first rate! I love stories like this…

🙂

kanundrum
Member
4 years 13 days ago

Julie has provided invaluable information to me even when not buying from her dealership, she definitely goes above and beyond to keep the loyalty and ownership that much more valuable. A reason that will get me to take my new ride (once I officially get it) to her dealership for a lot of service/inspection work no matter how far the drive maybe!

kochje
Member
4 years 12 days ago

Nice story and I am convinced that a lot of Saab dealers are made of the same wood.
I myself have chosen Saab for the car but my dealer for also such a behaviour; always there to support if called upon.

Stephen_Dawson
Member
4 years 12 days ago

Kelly, I am in Carlisle, PA and I want a new Saab. Do you have any left? 2011/12 9-3 Aero.

Ryan D. Gamber
Member
4 years 11 days ago

There weren’t any new/left-over SAABs on their lot last night. I think everything has been sold. Sorry.

julie@KellySAAB
Member

If I had a dime for every time someone called me Kelly… : )
No, we do not have any new SAABs left on the lot but I do have a 2009 9-7x 5.3L loaner vehicle with 35K miles and the ability to assist you with a bid if another auction is held by ALLY. Please email me at juliegardner at kellycadillac dot com and I will add you to my list for notification as well as send you information about that process.
Thanks for asking, Stephen!

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