SPNA Rolls Out SAAB Secure

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Today I received an email from Christopher Wiseman who is the Marketing and Communications Manager at Saab Automobile Parts North America. In the email he states that SPNA completed its rollout of the Saab Secure Program to the OSC network, with the launch of Saab Secure Vehicle Service Contracts to the U.S. market. In the first day, they are already seeing some vehicle service contracts being completed as well. For anyone who had experienced problems in the past about purchasing a vehicle service contract, your dealer should now have documents needed in place. If you click the ad above, you will be directed to the Saab Secure page where you can find your closest dealer. As a dealer manager, I can tell you that we all look forward to being able to help you with all of your SAAB needs and this helps us in offering solutions for our valued friends and clients. As mentioned in an earlier post, SPNA has a customer service number as well at 1-800-955-9007 to help you as well.

Angelo V.
Member
3 years 7 months ago

It’s reassuring to know Saab hasn’t imploded—-that there is still help for owners.

74StingSaab
Member
3 years 7 months ago

Glad to see any amount of effort to help out the 2010-11 owners..

SVX92
Member
3 years 7 months ago

Does your son still have his 9-3?

74StingSaab
Member
3 years 7 months ago

Hello again, long time no chat on SU! Yes he does, loves the car with no regrets, just wishes he still had all the maintenance and warranty.

SVX92
Member
3 years 7 months ago

Yes, since getting a ng9-5 back on labor Day, my times been focused on an owner sight on Facebook. Man, I love this car more than I possibly thought I could. The good does out weigh the risk, but I went into the purchase post bankruptcy.
Denise & I are celebrating Valentines a week late w a trip to Simeone Museum for the SAAB launch party this coming Friday.

74StingSaab
Member
3 years 7 months ago

I’ll see you there!

davidgmills
Member
3 years 7 months ago

Fine and dandy Jason but my dealer is still having a hard time getting parts. Been waiting weeks for $200 worth of parts to fix passenger mirror on 2011 9-5 Turbo 4 Premium. Just bought a 2001 Volvo and the local Volvo dealer has got me parts the next day no matter how insignificant the part, down to seat levers and screw covers.

Angelo V.
Member
3 years 7 months ago

I’m sure frustrating doesn’t begin to describe that David. Hopefully things will get better—-and hopefully they won’t get worse. Luckily, I haven’t had a need for any parts for my ’04 9-5 lately. I dread the thought of dealing with it when I do.

Baver
Member
3 years 7 months ago

What kind of passenger mirror parts for your NG 9-5 are you looking for david?

davidgmills
Member
3 years 7 months ago

I am not sure exactly which parts of the mirror they ordered. Initially it was going to be $1100 (gulp) for the entire mirror by the Saab mechanic at the dealer was able to use most of the mirror. It has been taped back together and works temporarily.

dcpattie
Member
3 years 7 months ago

good news because I called my “authorized saab specialist” on Wednesday and they were clueless about the details.

LOGale
Member
3 years 7 months ago

I have a 2010 9-3 with $ 47K on it and I see 2 problems with the site. First the maintenance interval list is 7500 mile. My service book lists 10,000 miles and that is what I have been following with my service center. Second the site does not detail any costs, milage limits etc. Do I have to call to find this out?

NickB
Member
3 years 7 months ago
Doing your oil change intervals at 7,500 miles will cost a slight bit more over the ownership period of your car, but if you compare that small cost increase, it is significantly cheaper than spending $thousands$ of dollars to purchase an extended warranty contract. Besides, your car will thank you in the long run, and nobody ever was let down by servicing their car prematurely. Cleaner oil means better engine protection, better gas mileage, and performance. I think it has been proven in the past that turbocharged engines will benefit from not letting oil get dirty and bake inside the… Read more »
Chris Carrier
Member
3 years 7 months ago
Hello all. I am very interested in hearing about people’s experience with this program. There’s just something about this that feels like an email or letter was sent to these dealers, but no one there will really know about this. I get this feeling because every dealer that ever sold Saabs in the Chicago area is still listed as an authorized service center. It looks like SPNA just took the old dealer network database and reloaded it. My original dealer is still listed and while they may service Saabs still, they now sell exclusively Maseratis or something. Other dealers specialize… Read more »
Chris Carrier
Member
3 years 7 months ago

I guess they sell Aston Martins not Maseratis and their site has actually no mention of Saabs, there isn’t even a single used Saab on the lot. Maybe I’ll drop $200k on an Aston Martin while I’m arguing over whether I’m supposed to pay for my oil change.

ajstel83
Member
3 years 7 months ago
Chris, you could always head down the road to Gartner Saab (formerly) and get a Hyundai! From what I’ve experienced, Rose at Patrick Saab in Schaumburg is pretty knowledgable, and she’s cut me deals on my regular maintenance. About a month or so ago when news of this program first came out, she at least had some knowledge of it and said that they were giving her more info shortly. I haven’t talked to her since, because their technician was off on the week I needed an oil change (before a long road trip). Might be worth calling her to… Read more »
LG Aero
Member
3 years 6 months ago
Little discussion on the actual programs. I called them and got some information but was refered to the local former dealer who is still a Saab service site. They said that they were NOT participating in the program. Called a dealer 60 miles away who thought they would participate but had no real information. It may be a misunderstanding but they stated that the repairs could only be performed at one os the offical service providers. It that is true it would make this of little value particularly on a trip were you could be easily 500 to 1000 miles… Read more »
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