We Just received this email from Randy Risley who was most recently the Saab NA Training & Brand Quality Manager. This is just another example of the great people we have and had working for Saab. Randy, I know your letter is a thank you to the dealers and customers alike but I want to extend a thank you to you as well for understanding the dealers and customers.
For years I have remained silent to the SU membership as I have anonymously enjoyed the many fine articles and informational blogs on this great site, now I would like to express my sincere thanks to all of the SU crew and post a letter of appreciation to all of the great Saab dealers in North America.
Thank you to All North American Dealers
It is with great appreciation and admiration that I post this message of gratitude for the tremendous efforts of so many Saab dealers and dedicated personnel in North America. The brand loyalty of our talented service, parts, sales, administrative and leadership professionals, from our many dedicated dealers, grew Saab in its time of prosperity and kept Saab alive during the dark periods of transition and no production. Even now, as Saab departs the new vehicle market place, there are many who are committed to supporting Saab customers into the future and sadly those who are loyal to the brand but financially unable to continue.
My Saab role over the years has provided me with the opportunity to meet and work with a network of dealer professionals, who were truly an extended family of Saab enthusiasts, dedicated to the brand and to the Saab customer with unstoppable passion. I have been privileged to have met many great Saab professionals during our product launch events and conventions and so it is with this message that I express my gratitude and best wishes to all of my wonderful Saab dealership friends with my confidence that your great talents will serve you well long into the future. I would like to extend a special thanks to the many talented Saab technicians who went far beyond the norm and shared in many hours of training, hard work and also much fun as we all worked together, my fond memories of our great training culture will live on forever.
To all of our customers who have supported Saab, I thank you for your brand loyalty and I hope you will take a moment to say thank you to your Saab technician and the rest of your dealer service and parts team the next time you see them or, even better, send them an e-mail of appreciation through their dealer site and let them know how much you appreciate their dedication to the Saab brand and their motivation to keep your Saab in top shape for years to come.
Best wishes to all for a bright 2012
Randy Risley – (most recently) Saab NA Training & Brand Quality Manager
Wanting to know if the NGK plug #5690 (BCPR7EIX) is right for my 95 9000 AERO?
you want to use BCPR7ES only AERO1
It was great to have such a working relationship with Randy. Our beginning together started back 2001 with my first role in the Technician Advisory Team, headed by Randy. This allowed 1 tech from 4 different regions of the U.S. to be a liaison between the technician base and Saab, to convey all things training or warranty related. He opened the door for techs to meet with many of the staff within SCUSA . We would meet at the Atlanta HQ for meetings and have numerous conference calls in between. A very unique role we played was helping plan and… Read more »
Thanks for the Story Jeff.
Thank you Jeff for a most eloquent trip down memory lane, we certainly had a great organization that allowed us to the latitude to develop unique and effective programs. Quite often the talents of automotive technicians go unrecognized and as a result the profession is sometimes undervalued by customers and the potential pool of future members. Saab recognized the net worth of our loyal technicians and worked to better the industry as well as our own cadre. I had the distinct pleasure of working with Master Technicians such as yourself, who could diagnose challenging technical cases by relying on their… Read more »
I also had contact and worked with Randy during the Swedish-automobile ownership era. It was such a relief working with people in US (over the net), true Saab people, that had not a single trace of GM managment mentality.It was fun, lots of fun and i learned a lot.
Randy, i hope you can join the Saab adventure one more time just like the rest of us if there is yet antoher Saab re-start!
We were getting better and better everyday in our independent organisation, step by step.
See you!
Pontus
Pontus Great to hear from you and thank you for your kind comments, there is so much that goes on to build, market, sell, deliver and service great automobiles and every person is a key link in the chain. You have talent in IT systems that goes beyond my comprehension and a work ethic that reflected your passion for the brand. I know when I sent you messages at 5pm my time it was 11pm your time but yet you always responded with a solution with never a comment about the hour. That’s what made up the Saab spirit and… Read more »
Saab tech were the envy of all other car brands and I feel we still are. The traing recieved was second to none. Randy was instrumental in establishing relationships between techs and Saab management, bonds to this day still exist and will continue to exist for years to come. I posted something earlier of how saab dealer personnel were attached to our customers on a different level than other brands, this bond carried on though the ranks of the manufactorer. Randy was an important part of this. I’m not to familiar with the instructors that were out west but in… Read more »
Peter
Your recollection of great times makes me long for a past that cannot return and yearn for a future that we must strive to build. The team of training instructors, developers, technical field and technical operations experts that made up the Saab family worked cohesively with our extended family of technicians and dealer service team professionals. Working together with this fine group of passionate Saab technophiles was nothing short of awesome. I hope you, and all of our Saab techs, find a way to continue working on Saabs for many years to come.
Hey Randy – Thanks for helping my dealer fix my seat on my ’07 9-3… I know you gave them some guidance on that repair – excellent work. Additionally I had attended several Saab training classes with Mike Race who was working out of the GM training center in the Chicago area prior to him going back to Saab. Those were some of the best classes I have been to over my career. Mikes knowledge of air metering and fuel adaptation, and his ability to teach the concepts really helped me understand that material in a different way and has… Read more »
Hi Ted
Coming from a professional in the training world, I am sure that Mike appreciates your praise and I totally share your endorsement; Hey!…anybody looking for a talented automotive trainer in the Chicago area? Thank you for your support of Saab Training in the GM ASEP program, helping to grow and develop “new to the industry” technicians. Your motives are worthy and your mission is critical to the future of our industry. – Randy
Hi Randy, been a while. I was a Saab top master tech. 1997 and 98. Then a member of the Saab technician advisory team 99 and 2000. Great memories, particularly of the tech conventions that you initiated. Fond memories of all the great training provided by John Moss, Dave Kap and Jay Flagge. I continued working at Saab dealers until April 2008 when Storm’s, Southampton ceased to be a Saab dealer. Now I run Automedic LI., NY dedicated to keeping all the Long Island Saab’s running like new. There are many independent Saab technicians out here whom are dedicated to… Read more »
Hi Peter
Thanks for your reflection of some great times and lots of great people in our past, I enjoyed working with you and our social events as well. You pose a question of valid concern and although it is outside of my control I believe there is an intention to continue distribution of Saab Technical information (WIS) and Module Access Software (TIS2Web) through paid subscriptions at the Technical Web Site http://saabtechinfo.com
Cheers to you Peter – Randy
The real shame of this whole thing is the most recent North American leadership was really made up of some of Saab’s greatest people throughout the last 20 – 30 years. People that had returned to Saab for the true love of the brand. People that wanted to be part of the “New Saab”. Had they had the direction and resources from Sweden, this was the team that had the best ability to create a prosperous Saab brand in NA. Tim Colbeck was without question the right guy. Part of North America’s failures were a direct result of lack of… Read more »
Spot on, it’s all about the people, the product, the program and the market, deep pockets to fill the gap until product is in place and the market is established is also very helpful!
Randy,
Always a pleasure to listen, watch and see you in the backround. I’m sure all roads will cross in the future. I’m certainly glad for what you were able to do with Saab, for Saab and for New Salem Saab.
May your future be bright!
Darryl Carl
Thanks Darryl
I know all of your customers thought you were the best and you have always lived the Saab passion as an enthusiast as well as a dealer. You have endured great burden and you deserve great fortune, I wish you the very best as the next chapter unfolds. – Randy