Service That Makes You Smile

Saab is as I have always said, more than just a car. If you are like me, you may find yourself a little addicted to all things Saab. Personally I find myself constantly searching for Saab news and trying to stay connected to as many people like me as I can all over the world.

We are fortunate enough to be connected through the internet and to be able to reach out to one another when needed and to have friendships that wouldn’t be otherwise possible.

Today I want to touch on an area that is dear to me when it comes to Saab and the people of Saab. That brings me to the people like myself who are still here and willing to help. We have all gotten to know Julie Gardner from Kelly Saab in the comments here and she has proven to me time and time again that she is 100% about helping people and keeping them informed.

I believe that good service is something we all deserve but not what we always get.

On my Facebook account I follow as many Saab Clubs as I find and I came across a post that made me smile. The Saab Club Of SanDiego has a member name Zachary Rehfeld. A while back he had posted a photo of some clips he needed for his 900NG but was having trouble finding. Enter Julie Gardner who seems to follow a lot of the same things as I do. She had commented that she thought they may have some in stock and would check when she got back to work.

So, here is what I saw yesterday when I was thumbing through Facebook with a note saying I got the clips in the mail thank you Julie they work and fit in my 900ng.

Yes this is not a news related post, this is a post that just speaks of the level of commitment of the people involved with Saab. This is what makes me smile when I think of what we are. We are so much more than a car and people like Julie need to be celebrated for what they do. Julie, you rock.




16 thoughts on “Service That Makes You Smile”

  1. I’m lucky I guess in that I have a great Saab Dealer (Delaware Saab) and Independent shop (Sports Car Service) in my area. Customer service and friendship are their trademarks. It’s a pleasure to do business with them both!

  2. I always thought my saab dealers were good guys – Saab of Hunteron, Great Britans Saab in Willow Grove, and Jim Bean’s Saab. I say “were” since all are gone now — boo.

  3. Julie is ‘da bomb! Geoff has a great team at Kelly, which is why I drive out of my way for quality service. It’s truly about relationship and rapport.

  4. Julie has provided invaluable information to me even when not buying from her dealership, she definitely goes above and beyond to keep the loyalty and ownership that much more valuable. A reason that will get me to take my new ride (once I officially get it) to her dealership for a lot of service/inspection work no matter how far the drive maybe!

  5. Nice story and I am convinced that a lot of Saab dealers are made of the same wood.
    I myself have chosen Saab for the car but my dealer for also such a behaviour; always there to support if called upon.

    • If I had a dime for every time someone called me Kelly… : )
      No, we do not have any new SAABs left on the lot but I do have a 2009 9-7x 5.3L loaner vehicle with 35K miles and the ability to assist you with a bid if another auction is held by ALLY. Please email me at juliegardner at kellycadillac dot com and I will add you to my list for notification as well as send you information about that process.
      Thanks for asking, Stephen!

Comments are closed.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.