Being a vocal supporter of Saab and in the industry as a Sales Manager of a Saab dealer, I often get emails from people who are in need of direction as to where to go with their Saab. I received one such email the other day from a gentleman from Ottawa with a tough one. The Trionic 7 ECU in his 2002 9-3 had been bricked and he wanted to know if we had the tools to reprogram to factory settings. Problem being was that he is in Ottawa and I am in BC so I wouldn’t have the car, just the ECU which doesn’t work for the tools we have at our location as we need the vehicle too.
I was informed that he was going to send the ECU to Genuine Saab as they had the tooling to plug the ECU in without the car and resetting the setting to factory. He had been in contact with Nick at Genuine Saab on November 19th about sending it out and was willing to pay to express it to them and pay for all shipping to ensure it moved quickly. To my amazement I got an email update this morning.
Here’s an update to my situation.
Nick at Genuine Saab came through in a big way. I couriered the ECU on Tuesday, they got it Wednesday and turned it around on the same day so I wouldn’t have to wait through US Thanksgiving.
Nick loaded one of his own files, and it’s excellent. The car started right away, and immediately settled into a very steady idle. The power delivery is extremely consistent, with no holes or sudden peaks in the torque curve. The car feels about as fast as a stock Viggen, which is great since it was rated at 185hp when new.
I would definitely recommend GS to any Saab owner. Great service, great product knowledge, and a definite passion for the brand.
Personally, I don’t really post about endorsing a sponsor or where to take a Saab other than a Saab dealer but this had to be told. Customer service to me is one of the most important parts of meeting the needs of the Saab customer and this has got to be one of the best stories of service that I have heard in a very long time. I was blown away to hear a 4 day turn around actually took place from Canada to the USA and back and even with a USA holiday in those days….. Unbelievable. Bernard, thank you for sharing a real life story of one of the sponsors here and Genuine Saab, thanks for exceeding the customers expectations.