I was recently contacted by one of my ex customers of 25 years who has bought numerous cars from me over the years. He is now driving a 93X Wagon in which he has had an accident. The accident is minor in comparison to that in the last post. One of the parts required was a new rear wheel arch moulding and fixings. I must admit I did wonder if a relatively uncommon part like this would be readily available but guess what? Not a problem!
I contacted a friend of mine, David Leighton who is Dealer Development Manager at Saab Automobile Parts UK Ltd who put me in touch with FRF Motors here in Wales. The part was readily available, so I ordered it and it was delivered to me, some 45 miles away from the dealer, within 4 days! I have now managed to get the car repaired and back to the customer all within a week.
By contrast, I have today spoken to another ex customer who no longer owns his Saab due to listening to motor trade gossip and rumour about poor or non existent Saab parts availability. Unfortunately he did not contact me to discuss his concerns but instead traded in his beloved 93 Tid Wagon for a Toyota. I dread to think what they offered him as a trade in value based on this scaremongering gossip. In his own words it was a “big wrench” to get rid of his Saab.
My point here is that there must be a lot of people out there who have left Saab due to needless panic and worry over parts availability and car values. Whilst some have been reassured by a very good mailing by Saab Automobile Parts UK Ltd, it clearly shows there is still a lot more work to be done in this area and I think we the community can also play a big part in this.
Whenever I see someone driving a Saab or parking up at a shopping complex I always ask them how they are getting on with it and who is looking after the car for them. I think it is crucial for us all to keep enforcing the point that things are not as unstable as some might have them believe. Yes of course some used car dealers are going to scare the wits out of someone trading in a Saab in an attempt to pay an artificially low price for it. But again we can help, we have our very own section right here on SU to sell your Saab and I know for a fact the prices out there right now are not as bad as some used car dealers are trying to get away with.
Just like my second customer who unfortunately listened to ill founded advice and rumour there are also those out there that can be convinced otherwise from somewhat more reliable sources such as us.
Let us all keep enforcing the point of not panicking and to carry on!